Notice of Water Fill-Station Billing

Water Fill-Station Account Holders:

This notification informs you of an important update regarding the management of your bulk water dispensing system. As part of our ongoing efforts to streamline our services and enhance customer experience, we will transition all bulk water dispenser accounts to a prepaid system. This change aims to give you greater control over your water usage and ensure a more efficient billing process.

Over the next two weeks, the Township will install a keypad at the filling station. This will allow current account holders to access their account with a PIN number provided by our office.

To facilitate a smooth transition, we kindly ask that you follow the instructions outlined below:

Account Registration: If you haven't already, please register your account with us to ensure seamless access to the prepaid system. You can do this by visiting our website or contacting our office at 519-769-2010 Monday through Friday, 8:00 am to 5:00 pm.

Top-Up Options: Various top-up options are available to replenish your prepaid account balance. Whether online payments, in-person transactions, or over the telephone, we offer multiple convenient methods for adding credit to your account.

Balance Monitoring: With prepaid accounts, you will have full visibility into your water usage and expenditure. This transparency will help you make informed decisions about water consumption and budgeting.

Previous account holders with key fobs are able to return the key fobs for a return of the $50 deposit, or have the deposit added as a credit to their account for the new fill-station system.

Thank you for being so understanding; we understand that change can sometimes be challenging, but we believe this transition will ultimately benefit you, our valued customer.

View the Truck Fill Keypad User Guide.