Report a Problem

Whether you want to provide feedback to the township, make a complaint, report a problem or file a by-law infraction, you can complete one of our online forms. Make sure to include your name and contact information so a staff member can contact you.

By-law infractions

Fill out a By-Law Infraction Report Form for issues such as animal control, long grass, junk in yards, buildings in disrepair or parking related issues.

Report a problem

To report a problem with a municipal service, road, streetlight, or waste collection, please complete a service request form.

Customer service and complaint resolution

Fill out a complaint form for issues with a facility, service or staff member.

See our Customer Service and Complaint Resolution Policy to learn more about how we aim to handle customer service issues and complaints in a timely, consistent and confidential manner. Please contact our CAO/Clerk's office by email or call the office at 519-769-2010 with any questions.

Feedback

Please email us if you have questions about a specific service, would like to make a suggestion, or pass along a compliment.

We want to hear from you! We appreciate you taking the time to complete our Customer Service Satisfaction Survey and Accessible Customer Service Feedback Form.